J Harries Electrical Return Policy
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items or Special Order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
This right is only effective if you are a consumer as defined in the law. If you are a business you are not entitled to the 14 day cooling off period.
Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).
You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order or a Special Order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
The Consumer is responsible for the cost of returning any goods, and is done so at the Consumer’s own risk.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)
Cancellation by us
We reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
We reserve the right to cancel any order placed through our website before the order has been shipped, without having to give reason. We will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
If there is a problem with the goods
If you have any questions or complaints about the goods please contact us. You can do so at:
J Harries Electrical Ltd
Parc Teifi Business Park
Phone: 01239 613 891
Fax: 01239 615 301
We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
We will refund or replace any items that are faulty or damaged on delivery. The decision as to whether damaged goods or faulty goods are replaced or refunded will be ours and made at our discretion.
For items within 14 days of receipt of the goods
You may return any goods purchased from us with 14 days of the receipt of the goods to us for a refund (except any orders which were special orders and are therefore non-returnable). The goods must be in the original packaging, un-used and in saleable condition. Goods not in a re-sellable condition and without all packaging will not be refunded or may incur a restocking fee. You must also return all component parts and any add-on promotional items that were included in the order. Please complete the below returns form and include it with any goods you wish to return, along with a copy of the delivery note/invoice.
You can call us 01239 613 891, email us at email@example.com, or send us a fax to 01239 615 301 at any time to arrange a return.
How to Return
In Store - Return the goods to us in store with your completed returns form and a copy of the related delivery note/invoice
Customer Return - Post the items back to us using the returns address at the bottom of this page and with your completed returns form and a copy of the related delivery note/invoice. Please use a courier or a ‘signed for’ posting service. Items posted back to us with no proof of postage/delivery may not be refunded*
Courier Collection - We can arrange for a courier to collect from you at a convenient time and location, and return the items to us. Please package the completed returns form and a copy of the related delivery note/invoice in the box. There will be a fee for this service of at least £15. Please call us on 01239 613 891 or email us at firstname.lastname@example.org if you would like us to arrange a courier collection.
For faulty goods
If you purchased the item less than 30 days ago, please return the item along with the completed returns form and a copy of the delivery note/invoice to our address below. We will then either refund the item or replace the item with the same or equivalent model, as per your request**.
If you purchased the item more than 30 days ago and the item is still covered under the manufacturer’s warranty, we will try to resolve the issue as soon as possible, but you may first want to contact the manufacturer to see if they offer a repair service, as this may be a faster option. If you prefer you can return the item to us and we will repair the item, or if this is not possible we will offer you a replacement of the same or equivalent model.
*We may require proof of delivery to us before a credit or replacement is issued
**Except for power tools which we will repair
To view and print our returns form please click here.
J Harries Electrical
Parc Teifi Business Park